IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
I Suggestions For Obtaining Service For Your
Vehicle 280
Prepare For The Appointment 280
Prepare A List 280
Be Reasonable With Requests 280
■ If You Need Assistance 280
Warranty Information 283
Mopar® Parts 284
Reporting Safety Defects 284
□ In Canada 284
I Publication Order Forms 285
280 IF YOU NEED CONSUMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the right papers with you. Take your warranty folder. All work to be performed may not be covered by the warranty, discuss additional charges with the service manager. Keep a maintenance log of your vehicle’s service history. This can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the specific work you want done. If you’ve had an accident, or work done that is not on your maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your vehicle by the end of the day, discuss the situation with the service advisor and list the items in order of priority. At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable to make these arrangements when you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in your satisfaction. We want you to be happy with our products and services.
Your selling dealer is best equipped and most anxious to provide prompt resolution for any warranty issue or related matter that you may experience. The manufacturer’s dealers have the facilities, factory-trained technicians, special tools, and the latest information to assure your vehicle is fixed correctly and in a timely manner. The manufacturer has empowered its dealers to make warranty and repair decisions that ensure you are not inconvenienced. There is no need for you to wait for a decision from the manufacturer. If a special circumstance occurs that requires information from the manufacturer, we have asked the dealer’s service management to make the contact on your behalf.
IF YOU NEED CONSUMER ASSISTANCE 281
This is why you should always talk to your dealer’s service manager first. Most matters can be resolved with this process.
If for
some reason you are still not satisfied, talk to the
general
manager or owner of the dealership. They
want to know if you
need assistance.
If your
dealership is unable to resolve the concern, you
may contact the
Manufacturer’s Customer Center.
Any communication to the Manufacturer’s Customer Center should include the following information:
Owner’s name and address
Owner’s telephone number (home and office)
Dealership name
Vehicle identification number
Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone —(800) 465-2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. E
In Mexico (915) 729-1248 or 729-1240
Outside Mexico (525) 729-1248 or 729-1240
Customer Assistance For The Hearing Or Speech Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manufacturer has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) in the United States can communicate with the manufacturer by dialing 1-800-380-CHRY.
282 IF YOU NEED CONSUMER ASSISTANCE
Service Contract
You may have purchased a service contract for your vehicle to help protect you from the high cost of unexpected repairs after your manufacturer’s new vehicle limited warranty expires. The manufacturer stands behind only the manufacturer’s Service Contracts. If you purchased a manufacturer’s Service Contract, you will receive Plan Provisions and an Owner Identification Card in the mail within three weeks of your vehicle delivery date. If you have any questions about your service contract, call the manufacturer’s Service Contract National Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service contract that is not the manufacturer’s Service Contract. It is not responsible for any service contract other than the manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service Contract, and you require service after your manufacturer’s new vehicle limited warranty expires, please refer to your contract documents, and contact the person listed in those documents.
We appreciate that you have made a major investment when you purchased your new vehicle. Your dealer has also made a major investment in facilities, tools, and training to assure that you are absolutely delighted with your ownership experience. You’ll be pleased with their sincere efforts to resolve any warranty issues or related concerns.
IF YOU NEED CONSUMER ASSISTANCE 283
WARRANTY INFORMATION
See your manufacturer’s Warranty Information Booklet for information on warranty coverage and transfer of warranty.
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DESCRIPTION |
1 Yr/ 12,000 |
2Yr/ 24,000 |
3Yr/ 36,000 |
3Yr/ 50,000 |
3Yr/ Unlmtd |
5Yr/ 100,000 |
7Yr/ 70,000 |
8Yr/ 80,000 |
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Basic Limited Warranty Coverage |
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Special Extended Warranty Coverage Powertrain Limited Warranty ($100 deductible) Anti-Corrosion Perforation Limited Warranty: All Panels Outer Panels Federal Emission Warranty Federal Emission Warranty -Specified Components California Emission Warranty California Emission Warranty -Specified Components |
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NOTE: Vehicles used as a police vehicle, taxi, limousine, postal delivery vehicle, ambulance or rental vehicle are covered only under the 3 year/36,000 mile Basic Limited Warranty.
8132c269
284 IF YOU NEED CONSUMER ASSISTANCE
MOPAR® PARTS
Mopar® fluids, lubricants, parts, and accessories are available from your dealer. They will help you keep your vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you believe that your vehicle has a defect which could cause a crash or cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1-800-424-9393 (or 366-0123 in Washington DC area) or write to: NHTSA, U.S. Dept. of Transportation, Washington DC 20590. You can also obtain other information about motor vehicle safety from the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you should contact the Customer Service Department immediately. Canadian customers who wish to report a safety defect to the Canadian government should write to Transport Canada, Motor Vehicle Defect Investigations and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B 3V9.
IF YOU NEED CONSUMER ASSISTANCE 285
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the website or the phone numbers listed below. Visa, Mastercard, American Express, and Discover orders are accepted. If you prefer mailing your payment, please call for an order form.
NOTE: A street address is required when ordering manuals. (No P.O. Boxes).
• Service Manuals.
These comprehensive service manuals provide the information that students and professional technicians need in diagnosing/troubleshooting, problem solving, maintaining, servicing and repairing DaimlerChrysler Corporation vehicles. A complete working knowledge of the vehicle, system and/or components is written in straightforward language with illustrations, diagrams and charts.
• Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations, these practical manuals make it easy for students and
technicians to find and fix problems on computer-controlled vehicle systems and features. They show exactly how to find and correct problems the first time, using step-by-step troubleshooting and driveability procedures, proven diagnostic tests and a complete list of all tools and equipment.
• Owner’s Manuals.
These manuals have been prepared with the assistance of service and engineering specialists to acquaint you with specific Chrysler group vehicles. Included are starting, operating, emergency and maintenance procedures as well as specifications, capabilities and safety tips.
Call Toll Free at 1-800-890-4038 (U.S.) or 1-800-387-1143 (Canada)
Or
Visit us on the World Wide Web at:
or
www.techauthority.daimlerchrysler.com www.daimlerchrysler.ca/manuals
INDEX
288 INDEX ^^^^^^^^^^^^^^^^^^^^^^Ø
About Your Brakes 177
Add-A-Trunk 65
Adding Washer Fluid 155
Air Cleaner, Engine 234
Air Conditioner Maintenance 235
Air Conditioning 151
Air Conditioning Controls 152
Air Conditioning, Operating Tips 154
Air Conditioning Refrigerant 236
Air Filter 234
Air Pressure, Tires 192
Airbag 22
Airbag Deployment 27
Airbag Light 29,118
Airbag Maintenance 29
Airbag On/Off Switch 26
Alignment and Balance 195
Alterations /Modifications, Vehicle 8
Antenna, Satellite Radio 147
Antifreeze (Engine Coolant) 258
Anti-Lock Brake System 179
Anti-Lock Warning Light 119
Appearance Care 248
Ashtray 62
Ashtrays and Lighter 62
Automatic Dimming Mirror 46
Automatic Transmission 165,245
Adding Fluid 246
Fluid and Filter Changes 245
Fluid Level Check 245
Fluid Type 245
Gear Ranges 166
Shifting 165
Special Additives 246
Torque Converter 170
Auxiliary Electrical Outlet 63
Auxiliary Power Outlet 63
Battery 234
Emergency Starting 216
Voltmeter 116
Belts, Drive 231
Belts, Seat 17
Body Mechanism Lubrication 237
Brake System 243
Anti-Lock 179
Hoses 243
Master Cylinder 244
Parking 175
Warning Light 119
Brakes 177
Brake/Transmission Interlock 166
Break-In Recommendations, New Vehicle 39
Bulb Replacement 257
Calibration, Compass 47
Capacities, Fluid 258
Caps, Filler
Fuel 200
Power Steering 236
Car Washes 249
Carpeting 252
Cassette Tape and Player Maintenance 148
Cassette Tape Player 126,130,132,140,142
Catalytic Converter 232
Caution, Exhaust Gas 40
CD Changer 133,138
CD Player 128,135,137
CD Player Maintenance 149
^^^^^^^^^^^^^^^^^^^^^^Ø INDEX 289
Cellular Phone 149
Chains, Tire 196
Changing A Flat Tire 213
Chart, Tire Sizing 185
Check Engine Light 118
Child Restraint 29,33,36
Child Restraint Tether Anchors 33
Cigar Lighter 62
Climate Control 149
Clock 120
Clutch Interlocking Ignition System 160,165
Compact Disc Maintenance 149
Compact Disc Player 140
Compass 46
Compass Calibration 47
Compass Variance 48
Console 65
Console, Floor 65
Contract, Service 282
Converter, Catalytic 232
Cooling System 239
Adding Coolant (Antifreeze) 241
Coolant Capacity 258
290 INDEX ^^^^^^^^^^^^^^^^^^^^^^Ø
Coolant Level 241
Disposal of Used Coolant 240
Drain, Flush, and Refill 239
Inspection 239
Points to Remember 242
Pressure Cap 241
Selection of Coolant 240,258
Temperature Gauge 118
Corrosion Protection 248
Crankcase Emission Control System 234
Cruise Control 60
Cruise Light 116
Cup Holder 64
Customer Assistance 280
Daytime Running Lights 58
Dealer Service 227
Defroster, Rear Window 154
Defroster, Windshield 151,153
Delay Wipers 58
Deploying, Airbag 27
Diagnostic System, Onboard 225
Dimmer Switch, Headlight 57
Dipsticks
Oil (Engine) 228
Disabled Vehicle Towing 219
Disposal
Engine Oil 231
Used Coolant 240
Door Locks 15
Doors 15
Drive Belts 231
Driving 181
Off-Pavement 181
Off-Road 181
On Hills 182
On Slippery Surfaces 181
When to Use Low Range 181
Dual Top 66
Electrical Outlet, Auxiliary 63
Electrical Power Outlets 63
Electronic Speed Control 60
Emergency Brake 175
Emergency, In Case of
Brake Warning Light 119
Coolant Temperature Gauge 118
Engine Oil Pressure Gauge 117
Jacking 211
Jump Starting 216
Emission Control System Maintenance .... 226,262
Engine
Air Cleaner 234
Block Heater 162
Break-In Recommendations 39
Compartment 224
Exhaust Gas Caution 40
Fails to Start 161
Flooded, Starting 161
Fuel Requirements 197,258
Jump Starting 216
Oil 228,258
Oil Disposal 231
Oil Filter 231
Oil Pressure Gauge 117
Oil Selection 258
Overheating 210
Starting 160
Temperature Gauge 118
^^^^^^^^^^^^^^^^^^^^^^m INDEX 291
Engine Oil Viscosity Chart 230
Entry System, Illuminated 15
Exhaust Gas Caution 40
Exhaust System 238
Extender, Seat Belt 21
Exterior Finish Care 249
Fabric Care 250,252
Fabric Top 250
Filters
Air Cleaner 234
Engine Fuel 234
Engine Oil 231
Finish Care 249
Flashers
Hazard Warning 210
Turn Signal 116
Flooded Engine Starting 161
Fluid Capacities 258
Fluid Level Checks 248
Automatic Transmission 245
Engine Oil 228
Manual Transmission 247
292 INDEX ^^^^^^^^^^^^^^^^^^^^^^Ø
Power Steering 236
Fog Lights 58
Folding Rear Seat 52
Folding Windshield 102
Four Wheel Drive 170
Shifting 171
Four Wheel Drive Operation 170
Front Axle 248
Fuel 197
Filler Cap 200
Filter 234
Gasoline 197
Gauge 120
Materials Added 199
Octane Rating 197
Requirements 258
Tank Capacity 258
Fuel System Caution 200
Fuses 254
Gas Cap 200
Gasoline 197
Gasoline, Reformulated 198
Gasoline/Oxygenate Blends 198
Gauges
Coolant Temperature 118
Fuel 120
Odometer 119
Oil Pressure 117
Speedometer 117
Tachometer 116
Voltmeter 116
Gear Ranges 164,166
Glass Cleaning 252
Glove Compartment 65
Hard Top 78
Hard Top Removal 79
Hazard Warning Flasher 210
Headlights
Dimmer Switch 57
Switch 57
Heater 150
Heater, Engine Block 162
High Beam Indicator 117
Holder, Cup 64
Hood Release 55
Hoses 242,243
Hydraulic Clutch Fluid 246
Ignition
Key 11
Illuminated Entry 15
Infant Restraint 29,30
Inflation Pressure Tires 192
Inside Rearview Mirror 46
Instrument Cluster 115
Instrument Panel and Controls 114
Interior Appearance Care 252
Interior Fuses 254
Interior Lights 56
Intermittent Wipers 58
Introduction 4
Jack Location 211
Jack Operation 214
Jacking Instructions 214
Jump Starting 216
^^^^^^^^^^^^^^^^^^^^^^m INDEX 293
Key, Programming 13
Key Release Button 11
Key, Replacement 13
Key, Sentry 12
Key-In Reminder 12
Keys 11
Lane Change and Turn Signals 116
Lap Belts 17
Lap/Shoulder Belts 17
LATCH (Lower Anchors and Tether
for CHildren) 33
Lead Free Gasoline 197
Lighter, Cigar 62
Lights 56
Airbag 29,118
Anti-Lock 119
Anti-Lock Warning 119
Brake Warning 119
Check Engine 118
Check Gauges 118
Cruise 116
294 INDEX ^^^^^^^^^^^^^^^^^^^^^^Ø
Daytime Running 58
Dimmer Switch, Headlight 57
Fog 58
Headlight Switch 57
High Beam 117
High Beam Indicator 117
Instrument Cluster 57
Interior 56
Lights On Reminder 57
Low Fuel 120
Passing 57
Seat Belt Reminder 117
Sentry Key 116
Turn Signal 58,116
Upshift Indicator 117
Warning (Instrument Cluster Description) . . . 116
Loading Vehicle
Tires 188
Locks 15
Door 15
Steering Wheel 14
Lower Anchors and Tether for
CHildren (LATCH) 33
Lubrication, Body 237
Lug Nuts 215
Maintenance, Airbag 29
Maintenance Free Battery 234
Maintenance Procedures 228
Maintenance Schedule 262
Schedule "A" 274
Schedule "B" 265
Maintenance Schedules 262
Malfunction Indicator Light 118,226
Manual, Service 285
Manual Transmission 163,246
Fluid Level Check 247
Lubricant Selection 246
Shift Speeds 164
Master Cylinder 244
Mirrors 46
Automatic Dimming 46
Compass/Temperature 46
Outside 49
Rearview 46
Modifications/Alterations, Vehicle 8
Mopar Parts 227,284
Multi-Function Control Lever 56
New Vehicle Break-In Period 39
Occupant Restraints 16
Octane Rating, Gasoline 197
Odometer 119
Trip 119
Off-Pavement Driving 181
Off-Road Driving 181
Oil, Engine 228
Capacity 258
Dipstick 228
Filter 231
Identification Logo 230
Materials Added to 231
Recommendation 230,258
Viscosity 258
Onboard Diagnostic System 225,226
Outside Rearview Mirrors 49
Overheating, Engine 210
Owner’s Manual 285
^^^^^^^^^^^^^^^^^^^^^^Ø INDEX 295
Paint Care 248
Paint Damage 248
Parking Brake 175
Passenger Airbag On/Off Switch 26
Passing Light 57
PCV Valve 234
Pets 39
Pets, Transporting 39
Placard, Tire and Loading Information 188
Polishing and Waxing 249
Power
Distribution Center 256
Steering 236
Pregnant Women and Seat Belts 21
Preparation for Jacking 213
Pressure Gauge, Oil 117
Radial Ply Tires 193
Radio 122,130,135,140
Radio Broadcast Signals 121
Radio Operation 130,135,149
Radio, Satellite 145
Rear Axle 248
296 INDEX ^^^^^^^^^^^^^^^^^^^^^^Ø
Rear Window Defroster 154
Rear Window Features 154
Rear Wiper/Washer 155
Rearview Mirrors 46
Reclining Front Seats 50
Recommended Fluids, Lubricants and Genuine
Parts 259
Recreational Towing 205
Shifting into Transfer Case Neutral (N) 205
Shifting out of Transfer Case Neutral (N) ... 206
Reformulated Gasoline 198
Refrigerant 236
Release, Hood 55
Reminder, Lights On 57
Replacement Bulbs 257
Replacement Keys 13
Replacement Parts 227
Replacement Tires 194
Reporting Safety Defects 284
Restraints, Child 29
Restraints, Occupant 16
Rotation, Tires 196
Safety Checks Inside Vehicle 41
Safety Checks Outside Vehicle 41
Safety Defects, Reporting 284
Safety Information, Tire 184
Safety Tips 40
Satellite Radio 145
Satellite Radio Antenna 147
Schedule, Maintenance 262
Seat Belts 17
Adjustable Upper Shoulder Anchorage 21
And Pregnant Women 21
Child Restraint 29,36
Extender 21
Front Seat 17
Reminder 117
Seats 50
Adjustment 50
Rear Folding 52
Rear Seat Cushion Removal 53
Reclining 50
Tilting 51
Selection of Oil 230
Sentry Key 12
Sentry Key Programming 13
Sentry Key Replacement 13
Service Assistance 280
Service Contract 282
Service Manuals 285
Setting the Clock 120
Shift Indicator Light 117
Shift Speeds, Manual Transmission 164
Shifting 163
Automatic Transmission 165
Manual Transmission 163
Shoulder Belt Upper Anchorage 21
Shoulder Belts 17
Signals, Turn 58,116
Snow Chains 196
Snow Plow 205
Soft Top 82
Spare Tire 213
Spark Plugs 232
Specifications
Fuel 197
Oil 230
^^^^^^^^^^^^^^^^^^^^^^Ø INDEX 297
Speed Control 60
Speedometer 117
Starting 160
Automatic Transmission 160
Emergency (Jump Starting) 216
Engine Block Heater 162
Engine Fails to Start 161
Manual Transmission 160
Starting Procedures 160
Steering
Power 236
Tilt Column 60
Wheel Lock 14
Wheel, Tilt 60
Storage 65,256
Storage, Vehicle 256
Storing Your Vehicle 256
Supplemental Restraint System - Airbag 22
Tachometer 116
Temperature Gauge, Engine Coolant 118
Tether Anchor, Child Restraint 33
Tilt Steering Column 60
298 INDEX ^^^^^^^^^^^^^^^^^^^^^^Ø
Tire and Loading Information Placard 188
Tire Identification Number (TIN) 187
Tire Markings 184
Tire Safety Information 184
Tires 191
Air Pressure 192
Alignment 195
Alignment and Balance 195
Balancing 195
Chains 196
Changing 211,213
General Information 191
High Speed 193
Inflation Pressures 192
Jacking 214
Load Capacity 188
Pressure Label 192
Radial 193
Replacement 194
Rotation 196
Sizes 185
Spare Tire 213
Spinning 193
Tread Wear Indicators 194
Wheel Nut Torque 215
To Open Hood 55
Torque Converter Clutch 170
Towing 202,219
Disabled Vehicle 219
Recreational 205
Trailering 202
Trac-Lok Rear Axle 173
Trailer Towing 202
Hitches 197
Transfer Case 247
Four-Wheel-Drive Operation 170
Maintenance 247
Transmission
Automatic 165
Maintenance 245,246
Manual 163
Shifting 163
Transporting Pets 39
Tread Wear Indicators 194
Trip Odometer 119
Trip Odometer Reset Button 119
Turn Signals 58,116
Underhood Fuses 256
Upholstery Care 252
Vacuum/Vapor Harnesses 242
Variance, Compass 48
Vehicle Identification Number 7
Vehicle Modifications/Alterations 8
Vehicle Storage 256
Vinyl Trim 252
Voltmeter 116
Warning Lights (Instrument
Cluster Description) 116
Warnings and Cautions 7
^^^^^^^^^^^^^^^^^^^^^^Ø INDEX 299
Warranty Information 283
Washer, Adding Fluid 155
Washers, Windshield 238
Waxing and Polishing 249
Wheel Alignment and Balance 195
Wheel Changing 211
Wheel Mounting 215
Wheel Nut Torque 215
Windshield Defroster 151,153
Windshield, Folding 102
Windshield Washer Aiming 238
Windshield Washers 58,238
Fluid 238
Windshield Wiper Blades 237
Windshield Wipers 58
Wiper, Rear 155
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